Q. How can I make Payments?

A. Please read the following Bill Payment Information

• On-line – This program uses the services of SlimCD and takes full advantage of internet security in the handling of your credit card information. You will need your account number and the amount due on your account. Make sure you receive a confirmation number for your transaction. It takes 3 business days for this transaction to be posted to your water/sewer account. DO NOT use this process to reconnect service, avoid disconnection of service or to avoid penalty without allowing 3 business days for your payment to be posted. If your water is off you must make payment at the office for service to be turned-on.
  
  On-line Payment, Visa & MasterCard!
   

• By Mail – Simply return the remittance portion of your bill and your check or money order in the return envelope. Send a check or money order (NEVER CASH) made payable to MetCom. Mail to: MetCom, 43990 Commerce Ave., Hollywood, MD 20636. Please write your account number on your check or money order.
   

• In Person – Payment of cash, check, cashiers check, money order or VISA or Master Card are accepted during normal office hours between 7:30 A.M. and 4:30 P.M., Monday through Friday, except holidays.
  
  Address, Map and Driving Directions
   

• By Night Depository – A depository box is located in our headquarters parking lot. Payments are picked up daily by 8:00 A.M. and posted to accounts that day. The night depository is locked during business hours.  
  
  Address, Map and Driving Directions
   

• At Maryland Bank & Trust – payment is accepted at all branches, account must be current and you must present your payment stub with your payment. DO NOT pay at the bank to reconnect service, avoid disconnection of service or to avoid penalty without allowing 3 business days for your payment to be posted. If your water is off you must make payment at the office for service to be turned-on.

Q. When are payments due?

A. Payment is due upon receipt of the bill. A late charge will be applied to all outstanding balances, by noon, on the last business day before the 5th of the following month.

Q. I am purchasing a new home, how do I establish new service?

A. When setting up a new account, we only require the top page of the settlement statement (HUD 1) after the property has gone to closing with a daytime number faxed or brought to our office. Your liability for the account initiates per the settlement date. If you are selling your property, the top page of the settlement is required also. You are no longer liable for the account per the settlement date.

Q. I am renting a property, how do I establish service?

A. We require a Change In Billing Form completed by both the tenant and owner before setting up the account. This form can be accessed via the forms link on the website. Upon completion of the form please fax or mail the form in and you will be billed per the effective date listed.

Q. When are my meters read?

A. The meters are read quarterly. Each month you pay your monthly standard bill and when the meters are physically read if you exceed the allotted 18,000 gallons, you will be charged an additional $2.44 per 1,000 gallons for the gallons over 18,000.
 

Q. My service has been interrupted for non-payment, when full payment is made when will service be restored?

A. If service has been terminated, it will not be resumed unless a $50.00 turn-off/turn-on charge plus full account balance is paid. If paid before 12:00 Noon, service will be restored the same day before 4:30 pm. If paid after 12:00 Noon, service will be restored within 24 hours. An additional $25.00 charge is paid to recover overtime costs, service will be restored after hours.
 

Q. What is the System Improvement Charge?

A.  System Improvement Charges are designed to cover debt service for the upgrade and replacement of existing systems and for capacity expansion to be used by current customers.  Each class of customers will be paying the same System Improvement Charge per equivalent dwelling unit (EDU).  All properties that abut a public water line and have been allocated capacity will pay the water System Improvement Charge.  All properties that abut a public sewer line and have been allocated capacity will pay the sewer System Improvement Charge.  These charges replace the Benefit Assessment Charges.