Payment arrangements must be requested and approved before the disconnection date listed on the service termination notice.
All arrangements are subject to approval by the Collections Specialist or MetCom Management.
Payment arrangements will not be accepted
if the customer has breached a prior arrangement, and/or
Payment arrangements will not be accepted if the customer has had more than three (3) consecutive arrangements within the same calendar year.
Payment arrangements may be set up with a tenant only if the owner signs this form, agreeing to accept full responsibility should the terms of the agreement not be met.
If service is terminated, the account will be subject to service restoration fees for water and/or sewer services.
Owner approval is required for all payment arrangements on rental properties.
Balance is over $400
A down payment is required to set up the payment arrangement.
The total past-due balance must be paid before a new bill is generated.
Payment arrangements only allow an extension through the end of the current month for past-due balances.
If the past-due balance exceeds $400, a portion of the balance must be paid upfront to establish the arrangement.
I acknowledge that I have read and understand the terms and conditions of this payment arrangement.
No payment arrangement is considered complete until:
• The required down payment has been received, and
• Owner approval (if applicable) has been confirmed by Billing Staff
